Shipping policy
SHIPPING AT A GLANCE
Shipping cost: Free tracked shipping on all orders
Processing time (ready-made kits): 1–3 business days
Processing time (custom kits from your photo): 5–7 business days after you upload your photo
Transit time USA: 5–11 business days
Transit time Australia and Canada: 5–15 business days
Transit time other countries: usually 7–20 business days
Tracking: Tracking number by email once your order ships
Business days are Monday to Friday, excluding holidays.
Thank you for shopping at judypaint.com. The following terms make up our Shipping Policy.
SHIPPING POLICY
Your order ships from our partner warehouse. Once we hand your package to the carrier, the carrier handles delivery. We cannot control delays caused by carriers, customs or local post offices.
Our kits contain paints and other craft materials. Customs checks can take longer for these items, so we cannot guarantee how fast a package clears customs.
We currently offer free standard shipping. Delivery times depend on your location (see above). For questions about delivery to your country, email us at info@judypaint.com.
Custom kits made from your photo need 5–7 business days for design and production, plus the shipping time shown above.
We cannot guarantee Christmas delivery for custom kits ordered after November 10th. During the holiday season, custom orders can take up to 6–9 weeks.
All carriers work on business days (Monday to Friday), so tracking usually does not update on weekends.
We are not liable for stolen packages.
We are not liable for packages shipped to a wrong address entered during checkout. We can change the shipping address as long as your order has not shipped yet (for custom kits: before you upload your photo).
If the carrier delivers your kit to a wrong address, please contact the carrier first. We have shipped your kit to the address you gave us.
For lost packages, or packages without a tracking update for more than 60 days, we offer a new kit once the carrier has confirmed the loss.
Shipping is free the first time. If your package is returned to us because of customs, we charge a small fee to ship it again.
CUSTOMS, DUTIES AND TAXES
Judy Paint is not responsible for customs fees and taxes on your order. All fees charged during or after shipping (tariffs, taxes and similar) are paid by the customer.
If a package comes back to us because of unpaid customs fees, unpaid taxes or "return to sender", we refund the product price and keep the shipping cost. We resend once for free if the package was returned to sender. If it comes back a second time, we keep the shipping fee. For a third attempt, we send an invoice for the shipping cost. This applies to international and domestic orders.
DAMAGES
If your kit arrives damaged, take a photo and email it to info@judypaint.com right away. We replace damaged goods reported within 24 hours of the "Delivered" status.